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Passport Seva
PSP Division
Ministry of External Affairs, Government of India
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Special weekend drive for passport application submission at PSK Patna, PSK Darbhanga and 10 POPSKs, namely Siwan, Gopalganj, Gaya, Purnea, Kishanganj, Bhagalpur, Muzaffarpur, Bettiah, Motihari and Sitamarhi on 11 May (Sunday) and PSK Patna, PSK Darbhanga and all POPSKs across Bihar State under RPO Patna on 12 May, 2025 (Holiday) - Appointments open
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You are here : Home > Citizen Testimonials > Citizen Testimonials - Archive

Citizen Testimonials - Archive
Citizen Testimonials
  • 2018
  • 2017
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  • 2012


collapseRamakrishnan-Chennai
Hassle- free and expeditious process for senior citizens. Proper guidance at every stage makes things easier.(Date:29.12.2017)
collapseAkshaykumar Pandharkar-Nashik
Passport Seva Kendra provides excellent services to citizens, setting a benchmark for digital India initiative of Govt. of India.(Date:28.12.2017)
collapseDviti Nayan Gala-Mumbai
Overall very convenient and satisfactory experience. It was very considerate of the staff to show care towards parents of infants. Well appreciated!(Date:20.12.2017)
collapseIshika Chakraborty-Kolkata
Huge difference as compared to my earlier walk-in. It sure sets a great example for the execution of streamlined processes and catering prompt services. (Date:24.12.2017)
collapsePushpendra Gupta-Gorakhpur
Staff was very cordial and well qualified .Pleased with the assistance and service provided. (Date:13.12.2017)
collapseNalini Jaime Rodrigues-Panaji
Great services along with helpful assistance starting right from enquiry counter. Counters are well organized with minimal wait times, token display for all counters is really helpful.(Date:08.12.2017)
collapseDikha Kumari Verma-Patna
Very co-operative and well trained staff. I am quite satisfied with the services rendered. (Date:06.12.2017)
collapseKaushik Rozekar-Mumbai
Special consideration given by the staff towards pregnant women. It was really helpful. Keep up the good work. (Date:27.11.2017)
collapseAyana-Thrissur
Perfect set-up; even huge crowds are handled effortlessly. Loved it! (Date:22.11.2017)
collapseBhavna Batra-Ghaziabad
Five star rating to the services without a doubt. Very fast and smooth services provided. (Date:16.11.2017)
collapseYashdeep Srivastav-Dehradun
People who walk-in for the first time are guided and instructed is a well-explanatory manner. (Date:13.11.2017)
collapseGayatree Saungtri-Delhi
Very smooth and efficient staff. They are highly courteous and helpful towards elders and senior citizens. (Date:10.11.2017)
collapseDeepak Patil-Nashik
Awesome arrangement in all places. Its really nice to see that they are helpful to everyone; literate or less-educated. (Date:06.11.2017)
collapseReagan Fernandes-Panaji
I observed a staff member patiently explaining the procedure to a curious applicant. I appreciate the staffs patience, their smiles put away everyones anxiety. (Date:06.11.2017)
collapseJohn N-Thrissur
Overall great services, including the initiatives of SMS service and passport wallet. (Date:03.11.2017)
collapseAmit Kumar Singh-Gorakhpur
Employees communication skills with the applicants are exemplary. A nice work-atmosphere is present in the entire office. (Date:03.11.2017)
collapseSamanth S-Hyderabad
Speedy and transparent services. The Passport Protect Cover is a fresh and good idea. (Date:03.11.2017)
collapseAaditya S B Soni-Jodhpur
Excellent services, plus minimum time consumption on processing. That what makes it so good! (Date:02.11.2017)
collapseCelsa Cheryl Antao Paetsch-Panaji
The system is extremely efficient, organized and systematic. I feel proud that our country is moving rapidly in the right direction. (Date:02.11.2017)
collapsePulak Biswas-Guwahati
I must admit that I witnessed awesome services, amazingly quick and very impressive. (Date:02.11.2017)
collapseSubha-Coimbatore
I am quite delighted to see streamlined processing at each phase. Its really a great effort. Keep it up! (Date:02.11.2017)
collapsePrashant Narayan-Ranchi
Everything seems to be going Digital, and that too in an effortless manner. Amazing experience online appointment scheduling. (Date:20.10.2017)
collapseArul Mohan Raj-Tirunelveli
I am very impressed. The verification process has become so hassle-free. (Date:13.10.2017)
collapseJay Kamani-Rajkot
An extremely satisfactory experience watching extra help extended to senior citizen. Heartfelt Thanks! (Date:12.10.2017)
collapseSuvir Raman Ahuja-Delhi
I am very happy with the Online experience. Process arrangement was excellent. (Date:11.10.2017)
collapseTasneem Arsiwala-Mumbai
The advancement in technology has indeed speeded up the work process very much. Even the passport renewal formalities have become simpler. Superb experience! (Date:10.10.2017)
collapseAditi Verma-Gorakhpur
Employees are extremely helpful and do their jobs with utmost sincerity. Overall a healthy professional environment is created. (Date:09.10.2017)
collapseShabaz Banu-Bangalore
Good to see considerate and helping nature of the staff towards walking-in senior citizen and parents of infants. (Date:04.10.2017)
collapseAlfiya Banu Shaikh-Panaji
Great facilities, timely and proper guidance in all areas. Well appreciated! (Date:04.10.2017)
collapseVikram Ravuri-Vijayawada
I had a very nice experience. And I stand surprised by how simple the process has become now compared to what it was a decade before. (Date:03.10.2017)
collapseAbin K. Antony-Alappuzha
I feel quite elated after availing passport services. The standards of customer service and staff courtesy have really gone up. (Date:03.10.2017)
collapseBrij Bhushan Pandey-Kolkata
Management skills seem very good. Queue management system is superbly executed. (Date:26.09.2017)
collapseVijay A Chhaira-Surat
Digital transformation is a real comfort. Well-educated and mannered staff adds all the more power to the services (Date:21.09.2017)
collapseAbdulmajid Abdulsattar Lakdawala-Rajkot
The system is very well prepared for walking-in senior citizens & physically challenged people. (Date:20.09.2017)
collapseKiran Chavan-Nagpur
Great amount of consideration given for lesser educated citizens. (Date:15.09.2017)
collapseBarsa Acharya-Bhubaneswar
The newly introduced passport cover seems very trendy. Overall, very efficient services rendered. (Date:14.09.2017)
collapseHabibunnisa Begum-Hubli
The response, the help, guidance is excellent. (Date:11.09.2017)
collapseShradhdha P Thaker-Surat
I am a new citizen and I was a little skeptical while walking in for the very first time. An amazing staff and a swift processing system ensured that I got free in no time at all. (Date:06.09.2017)
collapsePravinkumar-Coimbatore
In a nutshell, I experienced the easiest way of passport processing, verification and issuance possible. I stand very impressed. (Date:05.09.2017)
collapseKeisha Vanya Tavares-Panaji
Very considerate behavior and warm gestures towards senior citizens. Heartfelt thanks. (Date:04.09.2017)
collapseMeraj Khan-Mumbai
The working staff is very co-operative and does exemplary and swift work with sheer honesty and sincerity. Great luck to one and all. (Date:04.09.2017)
collapseDhanesh Moses-Tirunelveli
First time ever, I went through an extremely smooth and hassle free Police Clearance for passport issuance. Really appreciated. (Date:04.09.2017)
collapseFilips Borges Fernandes-Panaji
All the employees are proactive and persistently performing outstanding jobs. Kudos to them all! (Date:01.09.2017)
collapseAman- Delhi
The process is well co-ordinates, methodical, swift & meticulous. (Date:17.08.2017)
collapseNileshkumar V Thakkar- Surat
An excellent experience compared to the first time in 2001. I can really feel that "achhe din aa gaye hain". God Bless! (Date:16.08.2017)
collapseSafwan- Surat
Thanks for special token provided for because I walked in with a child. Such small considerations go a long way. Heartfelt thanks. (Date:16.08.2017)
collapseParul Kamboj- Chandigarh
Excellent effort by the staff to extend help towards lesser educated citizens (Date:10.08.2017)
collapseMeena Saumil Desai- Panaji
Being a senior citizen, I was given special consideration. Job was swiftly completed. I really appreciate the gesture. (Date:10.08.2017)
collapseAjay- Coimbatore
The whole process ended up in lesser time than expected. Thank a lot (Date:07.08.2017)
collapseBeniz Anthony Gomes- Panaji
I liked and appreciate the sheer professionalism executed in every dealing at the centre. Bravo!!! (Date:07.08.2017)
collapseKaran Ghandi- Delhi
Very courteous staff; they are always striving to help, and correct things. As a result, process is expedited. Kudos to them! They made the experience better. (Date:03.08.2017)
collapseRakhi R- Neyyatinkkara
I can witness a drastic improvement as compared to few years back. Keep up the good work. (Date:02.08.2017)
collapseMohammed Anwar Shareef- Hyderabad
I can witness a drastic improvement as compared to few years back. Keep up the good work. (Date:02.08.2017)
collapseRishi Kumar- Jodhpur
I stand extremely satisfied with the services provided at the centre. The whole working environment is quite disciplined. (Date:01.08.2017)
collapseK Leela Chandra Sekhar- Visakhapatnam
The token system very is very effective and time-saving. (Date:22.06.2017)
collapseSaddamhusain Mansuri- Thane
PSK is a huge step towards Digital India. Awesome services! (Date:19.06.2017)
collapseBharti Baira- Ambala
I loved the advertisements in the centre. They were very informational. (Date:16.06.2017)
collapseRani Popli- Chandigarh
Excellent arrangements and extended services especially for the senior citizens. Heartfelt thanks! (Date:08.06.2017)
collapseShubhangi- Coimbatore
I stand amazed at the speed with which the work is done here. Every person is very alert minded and quick. Best wishes for future! (Date:08.06.2017)
collapseJitendra Soni- Sikar
The assistance extended to lesser-educated individuals is really valued. (Date:07.06.2017)
collapseObaidullah- Srinagar
The delivery services have been very quick. (Date:06.06.2017)
collapseShaik Naiman- Vijayawada
The guidance provided to walking-in students is appreciated. The staff is quite adept in communication skills. Wish for things to run in the same manner always. Good Luck! (Date:02.06.2017)
collapseShivananth- Coimbatore
As I watch the services being provided here, it clearly shows that we as Indians are on the right path for development. Kudos to everyone involved. Feeling proud! (Date:02.06.2017)
collapseCharu Yadav- Sikar
The overall procedure is simplistic and easy to follow, being completely hassle-free. The system is simply great. (Date:01.06.2017)
collapseJyoti Choudhary- Jodhpur
The staff is very helpful and courteous. The infrastructure is perfect in terms of cleanliness and the air conditioning gave a huge relief in this hot summer. (Date:01.06.2017)
collapseRadhakrishnan Nair- Kollam
It is really heart-warming to see the devotion of people involved towards their duties; especially the counter staff is outstanding in hospitality.(Date:23.05.2017)
collapseA Pranay Reddy- Nizamabad
The process now is very convenient to follow. Also, the verification procedures have become very speedy.(Date:19.05.2017)
collapseSukhpreet Singh- Jalandhar
Unbelievable System processing. Hassle free and excellent services.(Date:19.05.2017)
collapseAniket Kamble- Thane
I am a witness of super-fast processing of Passport Verification. Thanks.(Date:18.05.2017)
collapseDeepika Rajendra Shenvi Dalvi- Panaji
The reporting staff warmly extended special service towards women with small children. It was a great gesture. Heartfelt thanks.(Date:17.05.2017)
collapseGauri S Nair- Neyyatinkkara
Excellent housekeeping, amenities, time management and co-ordination. Heartfelt thanks.(Date:12.05.2017)
collapseSurbhi Koul- Jammu
The process of document verification is very fast. First-in-first-out system works out well for everyone.(Date:08.05.2017)
collapseSushil Singh- Delhi
An extremely pleasant experience. There is a remarkably visible difference from the previous working system.(Date:02.05.2017)
collapseBhartiben Dhanvantrai Kundalia- Rajkot
Excellent co-ordination & support is extended, especially for senior citizens Keep up the good work.(Date:02.05.2017)
collapseAnand Joshi- Panaji
Amazing services provided. A flawless process sequence is followed in a systematic way.(Date:01.05.2017)
collapseRamesh Agrawal- Surat
Additional thanks for improvising and simplifying the process by accepting Aadhaar card as DOB proof.(Date:24.04.2017)
collapseInder Singh Rawat- Delhi
I can say that I've never experienced better services. Seems like our country is on the right track to get completely Digitized.(Date:10.04.2017)
collapseJayaa Harini- Madurai
It has become very easy for less-educated people also to complete the process. This shows that the system is flawless and the staff is amazing.(Date:10.04.2017)
collapseNoufal Abdul- Alappuzha
I really appreciate the efforts taken by the staff and managers during tensed situations like hartal etc. The processes continue in a peaceful manner.(Date:07.04.2017)
collapseParag Sharad Kumar Rao- Panaji
It has been a wonderful experience getting my daughter's passport. The process was super-fast and super-efficient.(Date:04.04.2017)
collapseManjulaben Nagji Bhai Patel- Baroda
Great services, especially for senior citizens.(Date:03.04.2017)
collapseRamesh- Coimbatore
Excellent experience with Online application system as well as the walk-in in the Passport Seva Kendra.(Date:30.04.2017)
collapseMohamed Yahya- Coimbatore
Staff provided tremendous customer support for my minor child passport application. Thanks a lot.(Date:29.03.2017)
collapseDipanwita Dutt- Kolkata
Very co-operative and polite staff. Very helpful in guiding first time applicants/ visitors to PSK. Thank you for all the help extended. (Date:27.03.2017)
collapseRajendra Jadhav- Nashik
Complete process flow is very smooth. Movement is well planned and visual displays are maintained well. Good time management too. In all, a great service. (Date:16.03.2017)
collapseHimanshu Vasudeo Dalvi- Delhi
Pleasantly shocked with courtesy and promptness of office staff. Heartfelt thanks. (Date:15.03.2017)
collapsePrakash Kamlakar Chorge- Thane
It is liberating to see that the process of verification has become so prompt. Thanks! (Date:14.03.2017)
collapse Blessen George Kurian- Kottayyam
One of the most well-coordinated govt. offices. Passport application has become quite efficient. (Date:13.03.2017)
collapse Neil Macarius Pereira- Panaji
Keep up the great work!!! Keep the Indian flag flying high with such immaculate services! (Date:07.03.2017)
collapse Sandeep Bharti- Chandigarh
The services are really beyond expectations. The staff at every entry and exit are very helpful and coordinating. (Date:07.03.2017)
collapse Daya Mohan Bugde- Panaji
Experience was really good; especially for my mother who is a senior citizen. She is completely satisfied. Thank you. (Date:06.03.2017)
collapse Taranjeet Kaur- Ambala
My overall experience at Passport Seva Kendra has been excellent. I am super glad to see so much of coordination under one roof. (Date:21.02.2017)
collapseMerlyn Dmello- Thane
It was very nice of them to have considered me with priority in physically and differently abled category. God Bless them all! (Date:17.02.2017)
collapsePradip Ramchandra Ghate- Delhi
This is beyond my imagination. An ultra-fast and flawless approach towards every process has made this a huge success. (Date:15.02.2017)
collapseAnagha Joshi- Panaji
I had come to the Passport Office for passport reissuance. All the formalities were hassle free and much organised in a very congenial, comfortable and friendly environment. Thank you! (Date:14.02.2017)
collapseThamilarasi- Coimbatore
We as senior citizen never see this type of work anywhere else. I am glad to witness such great services and consideration here. All you people are doing excellent work. (Date:14.02.2017)
collapseC Leo- Madurai
Staff assistance was very prompt and their courteous responses were great; am very happy to be a recipient of such services. (Date:09.02.2017)
collapse Ganesh Parte- Mumbai
All staff members are very co-operative. The counter display facility is really helpful to us for further processing.(Date:27.01.2017)
collapse Col. A K Sharma - Jalandhar
I stand impressed and elated. Proud of this flawless functioning and conducive environment. India is shining for sure. (Date:24.01.2017)
collapseRajat Sharma- Surat
Congratulations to the passport automation team, this is a very citizen friendly program.(Date:19.01.2017)
collapse Ketan Agrawal- Panaji
Thanks to Ministry of External Affairs for such hospitable services and a full-proof Digital India!(Date:18.01.2017)
collapseNamita Dubey - Thane
I am pleasantly surprised by the efficiency and seamless processes that Passport Seva follows.(Date:12.01.2017)
collapseAnshuman Sarangi - Kozhikode
The communication skills of staff are excellent. Apart from knowing the local language, they are also very well versed in English and Hindi. (Date:10.01.2017)
collapseChanchal Sharma - Shimla
We are very proud this passport system. This very positively follows lean management principles.(Date:09.01.2017)
collapseAditya Kumar - Patna
I have seen to many offices under government but Passport Seva Kendra management is till date the best.(Date:09.01.2017)
collapseRahul Prabhakaran Nair - Neyyatinkkara
Overall services are great. The new rules help the common man immensely. Heartfelt thanks for bringing out these much-needed amendments. (Date:05.01.2017)
collapseAshok Kumar Behera - Bhubaneswar
Really appreciated this initiative. E-governance can be best epitomized by Passport Seva.(Date:05.01.2017)
collapseJayashankar - Neyyatinkkara
All the people operate with so much speed and humility. Also, the recent location is very convenient to common man. (Date:04.01.2017)
collapseSimranjeet Kaur -Amritsar
I am extremely happy after the recent changes in rules announced by the Ministry. It's a relief that there is no requirement of birth certificate for passport anymore. (Date:03.01.2017)
collapseSankaranarayana N Iyer - Mumbai
Excellent services at every step, especially the consideration and extra attention given senior citizens. God bless such exceptionally kind people.(Date:03.01.2017)
collapseHarshad Gawde - Thane
This is the best example of what a public & private partnership can achieve. Thanks for the wonderful assistance. (Date:02.01.2017)
collapseAdarsh Kumar Yadav- Surat
Due to Aadhar card now being taken as proof of Date of Birth, it has become very easy and quick for people to apply for passports.(Date:02.01.2017)
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