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Citizen Testimonials - Archive
 Ramakrishnan-Chennai
Hassle- free and expeditious process for senior citizens. Proper guidance at every stage makes things easier.(Date:29.12.2017)
 Akshaykumar Pandharkar-Nashik
Passport Seva Kendra provides excellent services to citizens, setting a benchmark for digital India initiative of Govt. of India.(Date:28.12.2017)
Dviti Nayan Gala-Mumbai
Overall very convenient and satisfactory experience. It was very considerate of the staff to show care towards parents of infants. Well appreciated!(Date:20.12.2017)
Ishika Chakraborty-Kolkata
Huge difference as compared to my earlier walk-in. It sure sets a great example for the execution of streamlined processes and catering prompt services. (Date:24.12.2017)
Pushpendra Gupta-Gorakhpur
Staff was very cordial and well qualified .Pleased with the assistance and service provided. (Date:13.12.2017)
Nalini Jaime Rodrigues-Panaji
Great services along with helpful assistance starting right from enquiry counter. Counters are well organized with minimal wait times, token display for all counters is really helpful.(Date:08.12.2017)
Dikha Kumari Verma-Patna
Very co-operative and well trained staff. I am quite satisfied with the services rendered. (Date:06.12.2017)
Kaushik Rozekar-Mumbai
Special consideration given by the staff towards pregnant women. It was really helpful. Keep up the good work. (Date:27.11.2017)
Ayana-Thrissur
Perfect set-up; even huge crowds are handled effortlessly. Loved it! (Date:22.11.2017)
Bhavna Batra-Ghaziabad
Five star rating to the services without a doubt. Very fast and smooth services provided. (Date:16.11.2017)
Yashdeep Srivastav-Dehradun
People who walk-in for the first time are guided and instructed is a well-explanatory manner. (Date:13.11.2017)
Gayatree Saungtri-Delhi
Very smooth and efficient staff. They are highly courteous and helpful towards elders and senior citizens. (Date:10.11.2017)
Deepak Patil-Nashik
Awesome arrangement in all places. Its really nice to see that they are helpful to everyone; literate or less-educated. (Date:06.11.2017)
Reagan Fernandes-Panaji
I observed a staff member patiently explaining the procedure to a curious applicant. I appreciate the staffs patience, their smiles put away everyones anxiety. (Date:06.11.2017)
John N-Thrissur
Overall great services, including the initiatives of SMS service and passport wallet. (Date:03.11.2017)
Amit Kumar Singh-Gorakhpur
Employees communication skills with the applicants are exemplary. A nice work-atmosphere is present in the entire office. (Date:03.11.2017)
Samanth S-Hyderabad
Speedy and transparent services. The Passport Protect Cover is a fresh and good idea. (Date:03.11.2017)
Aaditya S B Soni-Jodhpur
Excellent services, plus minimum time consumption on processing. That what makes it so good! (Date:02.11.2017)
Celsa Cheryl Antao Paetsch-Panaji
The system is extremely efficient, organized and systematic. I feel proud that our country is moving rapidly in the right direction. (Date:02.11.2017)
Pulak Biswas-Guwahati
I must admit that I witnessed awesome services, amazingly quick and very impressive. (Date:02.11.2017)
Subha-Coimbatore
I am quite delighted to see streamlined processing at each phase. Its really a great effort. Keep it up! (Date:02.11.2017)
Prashant Narayan-Ranchi
Everything seems to be going Digital, and that too in an effortless manner. Amazing experience online appointment scheduling. (Date:20.10.2017)
Arul Mohan Raj-Tirunelveli
I am very impressed. The verification process has become so hassle-free. (Date:13.10.2017)
Jay Kamani-Rajkot
An extremely satisfactory experience watching extra help extended to senior citizen. Heartfelt Thanks! (Date:12.10.2017)
Suvir Raman Ahuja-Delhi
I am very happy with the Online experience. Process arrangement was excellent. (Date:11.10.2017)
Tasneem Arsiwala-Mumbai
The advancement in technology has indeed speeded up the work process very much. Even the passport renewal formalities have become simpler. Superb experience! (Date:10.10.2017)
Aditi Verma-Gorakhpur
Employees are extremely helpful and do their jobs with utmost sincerity. Overall a healthy professional environment is created. (Date:09.10.2017)
Shabaz Banu-Bangalore
Good to see considerate and helping nature of the staff towards walking-in senior citizen and parents of infants. (Date:04.10.2017)
Alfiya Banu Shaikh-Panaji
Great facilities, timely and proper guidance in all areas. Well appreciated! (Date:04.10.2017)
Vikram Ravuri-Vijayawada
I had a very nice experience. And I stand surprised by how simple the process has become now compared to what it was a decade before. (Date:03.10.2017)
Abin K. Antony-Alappuzha
I feel quite elated after availing passport services. The standards of customer service and staff courtesy have really gone up. (Date:03.10.2017)
Brij Bhushan Pandey-Kolkata
Management skills seem very good. Queue management system is superbly executed. (Date:26.09.2017)
Vijay A Chhaira-Surat
Digital transformation is a real comfort. Well-educated and mannered staff adds all the more power to the services (Date:21.09.2017)
Abdulmajid Abdulsattar Lakdawala-Rajkot
The system is very well prepared for walking-in senior citizens & physically challenged people. (Date:20.09.2017)
Kiran Chavan-Nagpur
Great amount of consideration given for lesser educated citizens. (Date:15.09.2017)
Barsa Acharya-Bhubaneswar
The newly introduced passport cover seems very trendy. Overall, very efficient services rendered. (Date:14.09.2017)
Habibunnisa Begum-Hubli
The response, the help, guidance is excellent. (Date:11.09.2017)
Shradhdha P Thaker-Surat
I am a new citizen and I was a little skeptical while walking in for the very first time. An amazing staff and a swift processing system ensured that I got free in no time at all. (Date:06.09.2017)
Pravinkumar-Coimbatore
In a nutshell, I experienced the easiest way of passport processing, verification and issuance possible. I stand very impressed. (Date:05.09.2017)
Keisha Vanya Tavares-Panaji
Very considerate behavior and warm gestures towards senior citizens. Heartfelt thanks. (Date:04.09.2017)
Meraj Khan-Mumbai
The working staff is very co-operative and does exemplary and swift work with sheer honesty and sincerity. Great luck to one and all. (Date:04.09.2017)
Dhanesh Moses-Tirunelveli
First time ever, I went through an extremely smooth and hassle free Police Clearance for passport issuance. Really appreciated. (Date:04.09.2017)
Filips Borges Fernandes-Panaji
All the employees are proactive and persistently performing outstanding jobs. Kudos to them all! (Date:01.09.2017)
Aman- Delhi
The process is well co-ordinates, methodical, swift & meticulous. (Date:17.08.2017)
Nileshkumar V Thakkar- Surat
An excellent experience compared to the first time in 2001. I can really feel that "achhe din aa gaye hain". God Bless! (Date:16.08.2017)
Safwan- Surat
Thanks for special token provided for because I walked in with a child. Such small considerations go a long way. Heartfelt thanks. (Date:16.08.2017)
Parul Kamboj- Chandigarh
Excellent effort by the staff to extend help towards lesser educated citizens (Date:10.08.2017)
Meena Saumil Desai- Panaji
Being a senior citizen, I was given special consideration. Job was swiftly completed. I really appreciate the gesture. (Date:10.08.2017)
Ajay- Coimbatore
The whole process ended up in lesser time than expected. Thank a lot (Date:07.08.2017)
Beniz Anthony Gomes- Panaji
I liked and appreciate the sheer professionalism executed in every dealing at the centre. Bravo!!! (Date:07.08.2017)
Karan Ghandi- Delhi
Very courteous staff; they are always striving to help, and correct things. As a result, process is expedited. Kudos to them! They made the experience better. (Date:03.08.2017)
Rakhi R- Neyyatinkkara
I can witness a drastic improvement as compared to few years back. Keep up the good work. (Date:02.08.2017)
Mohammed Anwar Shareef- Hyderabad
I can witness a drastic improvement as compared to few years back. Keep up the good work. (Date:02.08.2017)
Rishi Kumar- Jodhpur
I stand extremely satisfied with the services provided at the centre. The whole working environment is quite disciplined. (Date:01.08.2017)
K Leela Chandra Sekhar- Visakhapatnam
The token system very is very effective and time-saving. (Date:22.06.2017)
Saddamhusain Mansuri- Thane
PSK is a huge step towards Digital India. Awesome services! (Date:19.06.2017)
Bharti Baira- Ambala
I loved the advertisements in the centre. They were very informational. (Date:16.06.2017)
Rani Popli- Chandigarh
Excellent arrangements and extended services especially for the senior citizens. Heartfelt thanks! (Date:08.06.2017)
Shubhangi- Coimbatore
I stand amazed at the speed with which the work is done here. Every person is very alert minded and quick. Best wishes for future! (Date:08.06.2017)
Jitendra Soni- Sikar
The assistance extended to lesser-educated individuals is really valued. (Date:07.06.2017)
Obaidullah- Srinagar
The delivery services have been very quick. (Date:06.06.2017)
Shaik Naiman- Vijayawada
The guidance provided to walking-in students is appreciated. The staff is quite adept in communication skills. Wish for things to run in the same manner always. Good Luck! (Date:02.06.2017)
Shivananth- Coimbatore
As I watch the services being provided here, it clearly shows that we as Indians are on the right path for development. Kudos to everyone involved. Feeling proud! (Date:02.06.2017)
Charu Yadav- Sikar
The overall procedure is simplistic and easy to follow, being completely hassle-free. The system is simply great. (Date:01.06.2017)
Jyoti Choudhary- Jodhpur
The staff is very helpful and courteous. The infrastructure is perfect in terms of cleanliness and the air conditioning gave a huge relief in this hot summer. (Date:01.06.2017)
Radhakrishnan Nair- Kollam
It is really heart-warming to see the devotion of people involved towards their duties; especially the counter staff is outstanding in hospitality.(Date:23.05.2017)
A Pranay Reddy- Nizamabad
The process now is very convenient to follow. Also, the verification procedures have become very speedy.(Date:19.05.2017)
Sukhpreet Singh- Jalandhar
Unbelievable System processing. Hassle free and excellent services.(Date:19.05.2017)
Aniket Kamble- Thane
I am a witness of super-fast processing of Passport Verification. Thanks.(Date:18.05.2017)
Deepika Rajendra Shenvi Dalvi- Panaji
The reporting staff warmly extended special service towards women with small children. It was a great gesture. Heartfelt thanks.(Date:17.05.2017)
Gauri S Nair- Neyyatinkkara
Excellent housekeeping, amenities, time management and co-ordination. Heartfelt thanks.(Date:12.05.2017)
Surbhi Koul- Jammu
The process of document verification is very fast. First-in-first-out system works out well for everyone.(Date:08.05.2017)
Sushil Singh- Delhi
An extremely pleasant experience. There is a remarkably visible difference from the previous working system.(Date:02.05.2017)
Bhartiben Dhanvantrai Kundalia- Rajkot
Excellent co-ordination & support is extended, especially for senior citizens Keep up the good work.(Date:02.05.2017)
Anand Joshi- Panaji
Amazing services provided. A flawless process sequence is followed in a systematic way.(Date:01.05.2017)
Ramesh Agrawal- Surat
Additional thanks for improvising and simplifying the process by accepting Aadhaar card as DOB proof.(Date:24.04.2017)
Inder Singh Rawat- Delhi
I can say that I've never experienced better services. Seems like our country is on the right track to get completely Digitized.(Date:10.04.2017)
Jayaa Harini- Madurai
It has become very easy for less-educated people also to complete the process. This shows that the system is flawless and the staff is amazing.(Date:10.04.2017)
Noufal Abdul- Alappuzha
I really appreciate the efforts taken by the staff and managers during tensed situations like hartal etc. The processes continue in a peaceful manner.(Date:07.04.2017)
Parag Sharad Kumar Rao- Panaji
It has been a wonderful experience getting my daughter's passport. The process was super-fast and super-efficient.(Date:04.04.2017)
Manjulaben Nagji Bhai Patel- Baroda
Great services, especially for senior citizens.(Date:03.04.2017)
Ramesh- Coimbatore
Excellent experience with Online application system as well as the walk-in in the Passport Seva Kendra.(Date:30.04.2017)
Mohamed Yahya- Coimbatore
Staff provided tremendous customer support for my minor child passport application. Thanks a lot.(Date:29.03.2017)
Dipanwita Dutt- Kolkata
Very co-operative and polite staff. Very helpful in guiding first time applicants/ visitors to PSK. Thank you for all the help extended. (Date:27.03.2017)
Rajendra Jadhav- Nashik
Complete process flow is very smooth. Movement is well planned and visual displays are maintained well. Good time management too. In all, a great service. (Date:16.03.2017)
Himanshu Vasudeo Dalvi- Delhi
Pleasantly shocked with courtesy and promptness of office staff. Heartfelt thanks. (Date:15.03.2017)
Prakash Kamlakar Chorge- Thane
It is liberating to see that the process of verification has become so prompt. Thanks! (Date:14.03.2017)
Blessen George Kurian- Kottayyam
One of the most well-coordinated govt. offices. Passport application has become quite efficient. (Date:13.03.2017)
Neil Macarius Pereira- Panaji
Keep up the great work!!! Keep the Indian flag flying high with such immaculate services! (Date:07.03.2017)
Sandeep Bharti- Chandigarh
The services are really beyond expectations. The staff at every entry and exit are very helpful and coordinating. (Date:07.03.2017)
Daya Mohan Bugde- Panaji
Experience was really good; especially for my mother who is a senior citizen. She is completely satisfied. Thank you. (Date:06.03.2017)
Taranjeet Kaur- Ambala
My overall experience at Passport Seva Kendra has been excellent. I am super glad to see so much of coordination under one roof. (Date:21.02.2017)
Merlyn Dmello- Thane
It was very nice of them to have considered me with priority in physically and differently abled category. God Bless them all! (Date:17.02.2017)
Pradip Ramchandra Ghate- Delhi
This is beyond my imagination. An ultra-fast and flawless approach towards every process has made this a huge success. (Date:15.02.2017)
Anagha Joshi- Panaji
I had come to the Passport Office for passport reissuance. All the formalities were hassle free and much organised in a very congenial, comfortable and friendly environment. Thank you! (Date:14.02.2017)
Thamilarasi- Coimbatore
We as senior citizen never see this type of work anywhere else. I am glad to witness such great services and consideration here. All you people are doing excellent work. (Date:14.02.2017)
C Leo- Madurai
Staff assistance was very prompt and their courteous responses were great; am very happy to be a recipient of such services. (Date:09.02.2017)
Ganesh Parte- Mumbai
All staff members are very co-operative. The counter display facility is really helpful to us for further processing.(Date:27.01.2017)
Col. A K Sharma - Jalandhar
I stand impressed and elated. Proud of this flawless functioning and conducive environment. India is shining for sure. (Date:24.01.2017)
Rajat Sharma- Surat
Congratulations to the passport automation team, this is a very citizen friendly program.(Date:19.01.2017)
Ketan Agrawal- Panaji
Thanks to Ministry of External Affairs for such hospitable services and a full-proof Digital India!(Date:18.01.2017)
Namita Dubey - Thane
I am pleasantly surprised by the efficiency and seamless processes that Passport Seva follows.(Date:12.01.2017)
Anshuman Sarangi - Kozhikode
The communication skills of staff are excellent. Apart from knowing the local language, they are also very well versed in English and Hindi. (Date:10.01.2017)
Chanchal Sharma - Shimla
We are very proud this passport system. This very positively follows lean management principles.(Date:09.01.2017)
Aditya Kumar - Patna
I have seen to many offices under government but Passport Seva Kendra management is till date the best.(Date:09.01.2017)
Rahul Prabhakaran Nair - Neyyatinkkara
Overall services are great. The new rules help the common man immensely. Heartfelt thanks for bringing out these much-needed amendments. (Date:05.01.2017)
Ashok Kumar Behera - Bhubaneswar
Really appreciated this initiative. E-governance can be best epitomized by Passport Seva.(Date:05.01.2017)
Jayashankar - Neyyatinkkara
All the people operate with so much speed and humility. Also, the recent location is very convenient to common man. (Date:04.01.2017)
Simranjeet Kaur -Amritsar
I am extremely happy after the recent changes in rules announced by the Ministry. It's a relief that there is no requirement of birth certificate for passport anymore. (Date:03.01.2017)
Sankaranarayana N Iyer - Mumbai
Excellent services at every step, especially the consideration and extra attention given senior citizens. God bless such exceptionally kind people.(Date:03.01.2017)
Harshad Gawde - Thane
This is the best example of what a public & private partnership can achieve. Thanks for the wonderful assistance. (Date:02.01.2017)
Adarsh Kumar Yadav- Surat
Due to Aadhar card now being taken as proof of Date of Birth, it has become very easy and quick for people to apply for passports.(Date:02.01.2017)
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Passport
